Organization

CentraComm proactively deploys, secures, and manages hybrid and cloud networks.  To accomplish this, the most important service that we offer is simple: trust.  From risk assessments to networking to ongoing management and professional services, our customers trust us to help protect their digital infrastructure across the globe and in the cloud. They trust us to provide risk mitigation services to help them make safer and smarter business decisions and to help when they embark upon their journey to the cloud.  Our commitment to our customers is unparalleled, and our cloud data hosting security mimics that of a military bunker. We nurture best-in-class partnerships with companies who are known as innovators and leaders while building a company culture designed to do the same: innovate and lead. We’ve committed ourselves to becoming the best at what we do and delivering peace of mind across your enterprise. Trust-as-a-service is the foundation of what we provide, and we are deeply committed to deploying, securing, and managing your digital assets, people, and facilities in your offices, in our data centers, or in the cloud.

Position Overview –

The Network Operations Center Technician performs tier 1 diagnosis and troubleshooting support for CentraComm customers.  Working under minimal supervision, the NOC Technician will receive calls and inquiries and provide support in accordance with established processes.  Additionally, the NOC Technician will document problems and conversations to create a reference that can be used by other technicians and for training purposes.  Technicians will escalate complex incidents to tier 2, NOC Tech Supervisor, or specialized engineers.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.  Responsibilities and duties include, but are not limited to:

• Device and network troubleshooting
• Perform basic diagnostics, and notify appropriate parties as needed
• Monitor Solarwinds nodes/interfaces for problem indicators
• Check Daily Maintenance Job reports
• Check Splunk reports and alerts for device health
• Use of proper judgment of when to escalate to engineers
• Gather, document, and communicate key troubleshooting information
• Compare Device Configurations: e.g. “when it last worked vs now”
• IDP/Security Alerts – Document and communicate appropriate information
• Willingness to further education and knowledge in preparation for advanced responsibilities
• Support Case Triage and handling Customer Service expectations
• Additional duties to be assigned as necessary.

Required Competencies

• Personal Competencies: Integrity/honesty; Organization and planning; Calm under pressure; Moves quickly and effectively; Follows through on commitments.
• Intellectual Competencies: Learns quickly; Superior analytical skills; Strategic thinking/ visioning; Creative/innovative; Attention to detail
• Motivational Competencies: Enthusiasm/ability to motivate self and others; Persistent; Proactive/takes initiative; Work ethic; Sets high standards
• Interpersonal Competencies: Listening skills; Open to criticism and others’ ideas; Written communications; Oral communication; Teamwork; Persuasion; Holds people accountable

Minimum Requirements:

• Education:  Minimum High School diploma or equivalent.  Associates Degree in Information Technology or related field preferred.
• Experience: One (1) year of experience preferred, but not required.
• Professional Knowledge: Familiar with industry and concepts used in the field; Ability to follow a checklist of daily operations/items to complete; Ability to multitask and prioritize appropriately.

The position is mainly remote but may require some visits to one or more of CentraComm’s locations.

Physical and Environmental Factors:

The incumbent may be exposed to the following:

Physical: Bending & Stooping; Sitting for extended periods of time; Pushing & Pulling; Extensive exposure to computer; Lifting/Carrying up to 50 pounds; Extensive cell phone usage

Environmental: Typical office setting; Normal noise exposure; Typical temperature exposure; Includes weekend hours; Hazardous exposure: N/A