|Automation with SDN/NFV: go all in, or do something else|
|Any non-US citizen who’s visited the US will have experienced the “pleasure” of US immigration and the long wait to get your passport stamped. When I arrived at JFK airport this week I was happy to get access to the new Automated Passport Control machines that check your passport, fingerprints and take your picture. However, this delight was soon dealt a crushing blow. After leaving the machine, I realised that there was then a manual process to check that I looked like my passport picture and to get my passport stamped. Unfortunately, there was 35 minute wait for this final manual check.
My experience had illustrated how automation can be useless, and even a negative impact, unless 100% of the process is automated.
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